Refund Policy

Eligibility for Refunds

a:Refunds may be issued when a fee or charge related to a cash advance transaction is determined to be erroneous, not properly disclosed as required under applicable consumer protection and truth-in-lending guidelines, or when services are not rendered as agreed

b: . Refunds will not be issued for any portion of the cash advance funds already disbursed for approved purposes.

c: Early repayments that reduce the overall interest owed will be reflected as a reduction in fees rather than a refund of principal funds.

2. Conditions and Process for Requesting a Refund

a:To request a refund, you must submit a written request via our online portal or by mail within 30 days of the transaction date. The request must include your account information, a detailed explanation of the issue, and any supporting documentation.

b: Upon receipt of your request, we will review the submitted information in accordance with internal procedures consistent with enforceable standards of disclosure and consumer protection.

c: You will receive an acknowledgment of your refund request within 10 business days and a final decision within 30 business days of receipt.

d: If additional information is required, we will contact you using the contact information provided.

3. Associated Fees, Deductions, and Adjustments

a: Any refund issued will be subject to deductions for processing fees, as disclosed in the transaction terms, provided such fees were clearly and conspicuously disclosed in advance in compliance with applicable regulatory requirements.

b:Deductions will be limited strictly to costs incurred by our processing of the request and will not include any profit margins.

c: In cases where a refund request is partially granted, the refunded amount will reflect only the disproved or improperly charged components, and you will receive a detailed explanation of any fees deducted.

4. Eligibility and Application Process

a:This Refund Policy is designed to comply with state and federal consumer protection laws, as well as applicable truth-in-lending disclosure requirements.

b:. No refund request will be unreasonably denied, and any disputes regarding refund decisions shall be resolved in accordance with our Dispute Resolution Provisions, including binding arbitration as set forth in our Terms and Conditions.

c: In the event of a dispute regarding the refund, our process will adhere to fair and transparent procedures that reflect both statutory and case law precedents emphasizing consumer rights and disclosure fairness.